Shipping policy

Please review the delivery address carefully as we are unable to edit after purchase. Thank you!

A tracking number will be emailed to you when the order ships. Typically domestic orders are shipped in 7 - 10 business days. Please note, many carriers have been experiencing delays. 

International Orders - International orders ship in 16 - 25 business days. Great news - at checkout duties and taxes can be paid for upfront.

Lost in Transit -  If there are no updates on your tracking number for a minimum of 20 days (domestic) or 30 days (international), please email hello@urbannativeera.com with your order number on the subject line. Depending on product availability, we may be able to replace your package. 

Holidays - When a federal holiday falls on a non-workday - Saturday or Sunday - shipping carriers may observe the holiday on Monday or Friday. Holidays may include: New Years Day, Martin Luther King Jr. Day, Washington's Birthday, Cesar Chavez Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veterans Day, Native American Heritage Day (Nov 23rd & 24th), and Christmas. 

Questions? Contact hello@urbannativeera.com with your order number on the subject line. Please note our customer service representatives are available Monday through Friday. Be nice to Brenda and Matt - these are live human beings behind the screen, trying to help.